Frequently Asked Questions

Is it safe to order online?

In a word, Yes. We use Secure Socket Layering (SSL) the industry standard encryption technology that ensures safe Internet transmission of your personal information. If, however, you still feel uneasy about ordering online, then please feel free to contact us on (02) 6231 2546 and we shall happily process your order.

Are my personal details safe with Heartfelt Australia ?

At all times, Heartfelt practices safe e-commerce. We do not store credit card details and at no time do we share any of our customer's information with any other parties. We do retain customer information in the interest of further communication with our customers. If at anytime you would like your information removed from our files, please contact us at

What is Heartfelt Australia 's refund / exchange policy?

In the rare instance whereby goods may arrive damaged, we are more than happy to exchange the item/s. Goods must be returned within 10 days of receipt of purchase, at your expense. Please include a copy of your receipt, and we shall notify you as soon as we receive it. We do not exchange goods for different sizes, styles or colours, so please choose your purchases carefully.

Does Heartfelt Australia deliver Worldwide?

Yes. International orders are supported if payment is made through PayPal and will incur an additional shipping fee.

When will my order be sent?

All orders received will be sent within 2 working days.

When will my order arrive?

How much does delivery cost?

Delivery within Australia is a flat rate of $8.50 for personal deliveries. Wholesale delivery rates will be discussed with those parties concerned. This rate includes postage and handling. On most occasions, we use Australia post.

For international orders, shipping is charged at a flat rate of $12.

So, how can I place an order?

1. Online through Paypal (www.paypal.com).
2. Online using your credit card directly. We accept Mastercard, Visa, and Bankcard.
3. By contacting us on (02) 62312546. If phone is unattended, please leave a message, and we will get back to you directly.
4. Direct debt into our account: Commonwealth Bank Weston Branch ...BSB number 06 2912 account number 10177026 account name heartfelt Australia please leave your name when paying, and email us to let us know that you have paid. Keep in mind that payments take up to 48 hours to clear. Items will be sent once payment has cleared.
5. Send us your order with money-order payment to Heartfelt Australia PO Box 2095, Kambah ACT 2902.

POLICY

Privacy

Heartfelt Australia respects your privacy. Your personal details will not be disclosed or sold, unless ordered by a court of law. Your information will be used strictly to process orders only. Should you wish to be removed from our mailing list, please email us at info@heartfeltaustralia.com.au to let us know.

Pricing

All pricing at Heartfelt Australia is in Australian dollars (AUD) and includes GST. Heartfelt Australia reserves the right to change prices without notice.

Ordering

Heartfelt Australia has designed several forms of ordering to meet the needs of our customers.

Online

Orders can be made online with the help of our-user friendly shopping cart system. Our order form is running on an eComm secure server using an eWay payment gateway, and details are scrambled. Everything about you remains confidential. We accept payment online by VISA, Mastercard and Bankcard.

E-Mail

We accept orders via e-mail. Simply email to let us know what you want, and your method of payment. We will contact you within 24 hours with order confirmation and payment details.

Mail

Orders can be made via mail. Simply mail us your order specifying your method of payment, and we will contact you with order confirmation, and payment details.